Terms and conditions

The General Terms and Conditions of the luxury intimate online shop are drawn up in accordance with http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO513 , the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The online shop luxury intimate (hereinafter also referred to as the “shop”) is operated by the company DIDIOS d.o.o., Brilejeva ulica 2, 1000 Ljubljana, registration number: 6116477000, tax number: Sl 52033201, which is also a provider of e-commerce services (hereinafter also referred to as the Seller or luxury intimate.

The General Terms and Conditions of Business govern the operation of luxury-intimate’s online shop, the rights and obligations of the user and the shop, and regulate the business relationship between luxury-intimate and the buyer. The General Terms and Conditions of Business also regulate the individual rules of purchase at the DiDios d.o.o. pick-up points.

The Buyer is bound by the General Terms and Conditions, which are valid at the time of purchase (placing an online order). The User is each time reminded of the General Terms and Conditions when placing an order and confirms his/her awareness of them by placing the order. The General Terms and Conditions are also available for inspection at the collection points of DiDios d.o.o. or can be accessed by consumers by written request to the e-mail address info@luxury-intimate.com.

The Buyer is bound by the General Terms and Conditions in force at the time of purchase (placing the online order).

Types of users

The right to purchase from the Luxury Intimate online shop is granted to registered members and guests who make a quick purchase and do not need to register before making a purchase.

Accessibility of information

Luxury Intimate undertakes to provide the following information to the customer at all times:

a) the identity of the company (company name and registered office, registration and tax number),
b) contact details to enable the user to communicate quickly and efficiently (e-mail, telephone),
c) the essential characteristics of the goods or services (including after-sales service and guarantees),
d) the accessibility of the products (each product offered on the website should be accessible within a reasonable time),
e) the terms of delivery of the product (method, place and time of delivery),
f) all prices must be clearly and unambiguously set out and it must be clearly shown whether they already include taxes and transport costs,
g) the method of payment and delivery,
(h) the time validity of the tender,
i) the period within which the contract may still be withdrawn from and the conditions for withdrawal; in addition, if and how much it will cost the buyer to return the product,
j) an explanation of the complaints procedure, including full details of the contact person or customer service.
k) the company will store the text of the contract and it will be accessible to the consumer on written request via e-naslovainfo@luxury-intimate.com.
Offer of items and prices

The price in the Luxury Intimate online shop is the same for both registered members and guests of the online shop. All prices include VAT. Prices are valid at the time of placing the order and have no predefined validity.

Order and prices

The contract of sale between Luxury Intimate and the Buyer is concluded in the Luxury Intimate online shop at the moment Luxury Intimate sends the Buyer the first e-mail confirming his/her order. From that moment on, all prices and other conditions are fixed and apply to both Luxury Intimate and the Buyer.

Delivery time

All orders placed during weekdays before 14:00 are dispatched the same day. Orders placed during weekends and public holidays are dispatched the next working day. For products where a longer delivery time is specifically indicated, this will be taken into account.

Payment methods

The Luxury Intimate online shop offers the following payment methods:

by invoice
by cash on collection via GLS or Slovenia Post,
by PayPal to the company’s account,
by credit card (SKB)
At the DiDios, d.o.o. pick-up point in Ljubljana (Brilejeva ulica 2) it is possible to pay in cash.

All prices include VAT.

For orders up to 29,00 € the delivery price is 3,50 € (GLS delivery service)

For orders over € 29,00 the postage is free.

It is also possible to pick up the items in person at the DiDios, d.o.o. store in Ljubljana. In this case there are no collection costs.

Please note: these terms and conditions, as well as the packaging and delivery charges, apply only within the Republic of Slovenia.


Luxury Intimate sends the invoice together with the ordered product to the customer after payment for the ordered items. The invoice will include a breakdown of the price and all charges related to the purchase. It is the Buyer’s responsibility to verify the accuracy of the information before placing an order.

Purchase procedure

Select a product: go towww.luxury-intimate.comizberite product and click on the “Add to basket” link. The system will notify you that the product has been successfully added to your basket. If you wish to continue shopping, click on the left link “Continue shopping ” and you will be returned to the online shop. To complete your purchase, click on the right link “Complete purchase” and the system will take you to the shopping basket.
To remove a product from the shopping basket: If the user wishes to remove a product from the shopping basket, he/she must click on the – icon. If the user wishes to add a product to the shopping basket, he/she must click on the + “Continue shopping”. Clicking on the above link will return the user to the online shop.
III. Shopping cart.

1. Shipping address: You must provide the required contact details marked with a red asterisk (first name, last name, e-mail address, address, city, postcode and telephone number), which we need to confirm and complete the order and to deliver the product.
2. Delivery cost: the User can choose between the delivery service of the Post of Slovenia or personal pickup at the DiDios, d.o.o. store in Ljubljana.
Payment method.
5. Order overview. The price of the product, the shipping cost, the VAT value and the total cost to be paid are displayed in the shopping cart before the order is completed.
Completion of the order: the user can review the shipping information provided, the payment method chosen and the contents of the shopping basket. The user confirms the order by clicking on the ‘Complete order’ button. If the order has been successfully completed, the website displays the text “Your order has been successfully completed. Thank you for your purchase! Your order number is: xxxx.”
Purchase notification process

After placing an order, the customer receives an e-mail notification that the order has been accepted.
Luxury-Intimate may call the Buyer’s contact telephone number to verify the details or to ensure the accuracy of the delivery.
The purchase process for legal entities is exactly the same as for natural persons, except that the company name and tax number are entered at the end of the purchase. The payment options are also the same.

In the case of distance contracts, the consumer has the right to notify the company within 14 days that he or she is withdrawing from the contract, without having to give a reason for his or her decision. The communication shall be deemed to be timely if the parcel is delivered within the time limit.

If the undertaking fulfils its obligation to deliver the goods, the 14-day withdrawal period shall begin on the day following the day on which the undertaking fulfils its obligation.

Unless otherwise agreed by the parties, the consumer shall not have the right to withdraw from the contract in the case of cosmetics purchased and already used, as opened and used cosmetic products are, by their nature, not returnable. To this end, Didios Ltd. has offered a small 5 ml pack, stating that the human body is individual and that we recommend trying a small bottle first.

REPLACEMENT: All customers are informed that, for hygiene and health reasons, we will not replace or refund any opened cosmetic products that are no longer in their original packaging under any circumstances.


In the case of distance contracts, the consumer has the right to notify the company within 14 days that he or she wishes to withdraw from the contract, without having to give a reason for his or her decision. The communication is deemed to be timely if the parcel is delivered within the time limit.

If the consumer has withdrawn from the contract, the company must reimburse any payments made.

If the trader is late in returning the payments, he must pay the consumer, in addition to the statutory interest on late payment, one tenth of the payments received for every fourteen days of delay in the return.

If the consumer has already received the amount or the goods and withdraws from the contract, he must return what he has received to the undertaking within fourteen days of the notification referred to in the first paragraph of the preceding Article of this Law

If the consumer has already received the amount or the goods and withdraws from the contract, the consumer must return the goods or the amount received to the undertaking within 14 days of the notification referred to in the first paragraph of the preceding Article of this Law. He must return the goods received undamaged and in the same quantity, unless the goods have been destroyed, spoilt, lost or reduced in quantity through no fault of the consumer.

The return of the goods received to the company within the withdrawal period shall be deemed to be a communication of withdrawal.

The only cost to be borne by the consumer in connection with the withdrawal shall be the direct cost of returning the goods.

(Source: Consumer Protection Act, officially consolidated text, ZVPot-UPB2 (Official Journal of the RS, No 98/2004, 126/2007))

Substantive error

The consumer may exercise his rights under the law on material defects if he notifies the seller of the defect within two weeks of the day on which the defect was discovered. The consumer must describe the defect in detail in the notice of defect and give the seller the opportunity to inspect the item.

The seller is not liable for material defects in the goods which become apparent after 2 years from the date on which the goods were handed over. A defect in the goods shall be deemed to have existed at the time of delivery if it appears within 2 years of delivery.

A consumer who has duly notified the seller of a defect has the right to require the seller to:

remedy the defect in the goods or refund a proportion of the amount paid in proportion to the defect; or

replace the defective goods with new faultless goods; or

refund the amount paid.

When is a defect material? When:

the goods do not have the characteristics necessary for their normal use or circulation

the article does not have the characteristics necessary for the particular use for which the buyer is purchasing it, which was known or ought to have been known to the seller

the goods do not possess the characteristics and qualities which were expressly or tacitly agreed or prescribed

the seller has handed over an article which does not correspond to a sample or model, unless the sample or model was shown for information only.

How is the suitability of an article checked?

It is verified by another, faultless article of the same type, and also by the manufacturer’s statements or indications on the article itself.

How is a material defect established?

The buyer must inform us of any material defect, together with a detailed description of the defect, within the statutory time limit and at the same time allow us to inspect the item.

The right to claim a material defect in the goods is regulated in more detail by the provisions of the Consumer Protection Act.

Luxury Intimate uses appropriate technological and organisational means to protect the transmission and storage of personal data and payments.

Protection of personal data

Luxury Intimate uses the personal data provided for the purposes of order fulfilment (sending information material, offers, invoices) and other necessary communication with the user.
Under no circumstances will the user’s data be passed on to unauthorised persons.
The user is responsible for the protection of his/her personal data by ensuring the security of his/her e-mail address, username and password and by using appropriate software (anti-virus) to protect his/her computer.
Protection of card data

Luxury Intimate will only contact the User by means of distance communication if the User does not expressly object to this. Advertisement emails and/or SMS messages will contain the following components:

they will be clearly and unambiguously identified as advertising messages,
the sender is clearly identifiable,
various campaigns, promotions and other marketing techniques will be identified as such.
The conditions for participation in them will also be clearly defined:

the method of unsubscribing from receiving advertising messages will be clearly presented,
the user’s wish not to receive advertising messages will be expressly respected by Luxury Intimate.
Handling of damaged shipments

If, upon receipt of a shipment, you notice that an item or shipment is physically damaged, missing contents or shows signs of opening, you may file a claim with a picture to our email address info@luxury-intimate.com. To do so, please send the image (packaging + contents) to the following email address no later than 8 days from the date of receipt of the shipment. This way we will make sure that the compensation is settled as soon as possible.

Restriction on export of goods

DiDios, d.o.o. sends its products to all regions of Slovenia and to countries not covered by contractual distribution. The products are subject to an additional postage charge for distribution abroad (export), depending on the payment scheme of the provider (GLS, Post of Slovenia).

Complaints and disputes

Luxury intimate complies with the applicable consumer protection legislation. Luxury intimate makes every effort to comply with its obligation to provide an effective complaints handling system.

In the event of a problem, the customer may contact Luxury intimate by telephone on 01 5152300 or by e-mail at info@luxury-intimate.com. Complaints should be made via the email address info@luxury-intimate.com. The complaint handling process is confidential.

Luxury intimate recognises that a key feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also a major barrier to consumers not bringing a dispute before the courts. Therefore, Luxury intimate makes every effort to resolve potential disputes amicably.

Out-of-court settlement of consumer disputes

In accordance with the legal norms, Didios Ltd. does not recognise any out-of-court consumer dispute resolution provider as competent for the resolution of a consumer dispute that a consumer may bring under the Law on Out-of-Court Consumer Dispute Resolution.

Luxury intimate, which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers.


The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

Prices include VAT.

We wish you many pleasant and good shopping experiences!

The controller uses Cartfox for sending electronic messages to individuals (SMS, instant messaging applications, e-mails). The Cartfox Privacy Policy and information about the Cartfox provider are available here. The controller manages personal data together with the Cartfox provider.

Personal data of individuals processed within Cartfox include:
e-mail address;
telephone number;
information about the website or application through which the e-mail address and/or telephone number was provided;
information about the sending of the messages:
message type (SMS, instant messaging application (type of application), e-mail);
the date of sending;
time of sending;
the content of the message sent (e.g., abandoned cart, discount notification, etc.);
information about an undelivered message (the date and time of receipt of the undeliverability notification);
information about the performed action (e.g., purchase of an item in the abandoned cart, purchase of a discounted item, etc.).

Personal data (e-mail, phone number) are transferred automatically to the joint controller, the Cartfox provider, when an individual provides the data on the website or within the controller’s application.

The legal basis for processing of personal data when using the Cartfox service is:
the consent of the individual (for recipients who consented to receiving messages);
the controller’s legitimate interest (for recipients who have not consented to receiving messages).
Each message received contains easy unsubscribe instructions. By unsubscribing, the recipient only unsubscribes from receiving Cartfox messages. If you wish to unsubscribe from all communications sent by the controller, you can contact us at sales@dfvu.org.

The purpose of processing personal data within Cartfox is to encourage recipients to purchase products or services on the website or in the controller’s application, or to verify their willingness to enter into a contract (e.g., in the case of abandoned cart messages).

Personal data collected within Cartfox are not disclosed to third parties (other than the joint controller, the Cartfox provider) and the controller has no access to them. Within Cartfox, the controller can only access reports including aggregated and thus anonymized data (e.g., the number of messages sent, the number of purchases via messages sent, etc.).

Personal data processed within Cartfox are not transferred to third countries or international organizations, which means they are not transferred or exported outside the territory of EU Member States.

Information about the retention period of the personal data processed within Cartfox, about the protection of such personal data, and about the rights of individuals relating to their personal data is available in the CARTFOX Privacy and Personal Data Protection Policy. For more information contact us at sales@dfvu.org or the data protection officer JK Group d.o.o., Stegne 27, 1000 Ljubljana, dpo@jkgroup.si, + 386 (0)590 91 794.